Service Mapping


This course is designed for IT Operations Managers, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow Service Mapping.


·     Certified ServiceNow System Administrator preferred
·     Experience configuring monitoring and discovery tools and working knowledge of UNIX     and/or Windows servers is highly recommended
·    A fundamental knowledge of networking including TCP/IP ports and firewalls, network     protocols, IP networks, subnetting, and network devices

Exam Preparation

Exam Purpose

The ServiceNow Certified Implementation Specialist – Service Mapping exam certifies that a
successful candidate has the skills and essential knowledge to contribute to the configuration,
administration, implementation, and maintenance specific to the Service Mapping application
within the ServiceNow system.


ServiceNow recommends completion of the following prerequisites in preparation for the
ServiceNow Certified Implementation Specialist – Service Mapping exam.
The ServiceNow Certified Implementation Specialist – Service Mapping exam covers learning
domains that span several ServiceNow education classes as well as topics typically encountered
during implementation projects in the field.

Recommended Certifications

• Certified System Administrator Exam
• ITIL v3 Foundations Certified

Recommended Education Classes

• ServiceNow Fundamentals
• ServiceNow Discovery and Service Mapping Fundamentals
• ServiceNow Event Management Fundamentals
• Learning Library courses (CMDB Reconciliation, Event Management)

Recommended Experience

• Six (6) months field experience and/or participation in at least two ITOM deployments
predominantly Service Mapping
• General familiarity with industry terminology, acronyms, and initialisms
• Intermediate or above Windows and Unix administration skills

      Learning Domain Percent of Exam

1.    Service Mapping Pattern Design                          30%
2.    Service Mapping Configuration                            20%
3.    Discovery Configuration                                       15%
4.    Event Management                                              10%
5.    Configuration Management Database                 15%

6.    Service Mapping Engagement Readiness           10%

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